Returns & Replacements

Defective or dead-on-arrival parts

Electronics components are covered against manufacturing defects and dead-on-arrival (DOA) failures for 7 days from delivery. If a part doesn't power on or work as specified straight out of the packaging, contact us with your order number and a short description of the issue, and we'll arrange a replacement from the same or an alternate vendor.

What isn't covered

• Damage from incorrect wiring, reversed polarity, or exceeding rated voltage/current.
• ESD (electrostatic discharge) damage from handling without anti-static precautions.
• Components that have been soldered, cut, or otherwise physically modified.
• Normal wear items explicitly noted as such in a product's limitations (e.g. bare resistive soil sensors corroding with prolonged contact).

Given the nature of electronic components, we're unable to accept returns for change-of-mind once a part has been removed from its anti-static packaging.

How to request a replacement

Reach out through the contact page with your order number — we'll confirm the issue and, once approved, ship a replacement through the fastest available vendor for that part.